MostITproblemsaren'tITproblems.They'resetupproblems.
Fix the surface without fixing the base and you fix it again next month.
A client called about one employee seeing files she shouldn't. Simple enough. But when we got in, the real problem was a Workspace setup where every device was syncing to a single shared account. Everything one person saved landed on everyone else's machine. The surface problem was one symptom. The setup was the disease.
That's what the ongoing support layer is for. Clean setup first. Then someone who knows your environment and keeps it running — Workspace, Microsoft 365, devices, user accounts, and the Monday morning call when something stops working.
What's always included
The IT layer that compliance and automation sit on.
Every engagement — compliance or automation — runs on top of this. For clients on a monthly retainer, it's always on.
Workspace and M365
Google Workspace and Microsoft 365 setup, migration, and admin. Email, calendar, shared drives, and Teams — configured right and kept that way.
Device setup and management
New hire gets a laptop. Old hire leaves. Devices wiped, set up, secured, and tracked. No one spends a day figuring out printer drivers.
User accounts and access
Accounts created when someone joins, removed the day they leave. No shared credentials, no orphaned access, no guessing who has what.
Helpdesk when something breaks
The Monday morning call when email stops working or a file goes missing. Someone who already knows your setup picks up. No ticket queues, no starting from scratch.
Ongoing monitoring
We watch the environment so you don't have to. Issues surfaced before they become outages. Updates applied on a schedule.
Security baseline maintained
MFA enforced, encryption confirmed, offboarding run properly. The CIS Controls IG1 baseline doesn't slip over time.
Monthly retainer
Flat rate. No surprises.
One monthly number covers your team. Adding a user doesn't trigger a new invoice.
1–5 users
Starter
Solo practitioners and very small teams. Full IT support without a full IT bill.
- Helpdesk support
- Account and user management
- Workspace or M365 admin
- Device setup
- Security baseline maintained
6–10 users
Growth
Growing teams that need IT to stay out of the way and keep things running.
- Everything in Starter
- Proactive monitoring
- Onboarding and offboarding
- Priority response
- Quarterly environment review
11–20 users
Business
Established operations where IT downtime has a direct cost.
- Everything in Growth
- Multi-site support
- Dedicated account lead
- Custom SLA
- Full compliance documentation
Setup and onboarding are scoped separately before the retainer starts. 20–35% off setup when you sign a retainer upfront.
Your setup should work the way you do.
Start with a 30-minute call. We look at what you have, tell you what's off, and tell you what it costs to fix it.
Or take the free audit first if you want to see where you stand before talking to anyone.